Customer Experience/Service

Hint: It's not at check-in; Hotels must begin influencing the guest experience long before they arrive on-property.

The new feature is the latest enhancement to Hilton’s mobile-centric room and enables guests to stream their favorite Netflix series and movies on in-room TVs.

QSR recognized significant improvements in customer engagement and satisfaction.

This year will see more hotels harnessing two-way text messaging to enhance customer service and streamline payment processing.

Platform will increase guest engagement, manage staff activity, and better connect hotel operations to the casino floor.

Plum's appliances have been installed in St. Regis suite rooms and uses cloud software to automatically track and bill guests.

Guests can cast streamed content from personal devices onto the guestroom television and interact with Alexa to control the television, thermostat, lights and drapes

Samsung and partners showcase ecosystem of mobile, display and data analysis solutions to enhance in-store customer experiences, improve associate efficiency