Customer Experience/Service

Colson Hillier will drive strategic planning, product development and execution of Alorica’s global marketing and communications initiatives.

As it plans to reach 1,000 locations, MOD Pizza will enhance the CX in off-premise and digital capabilities.

Ambassador – an interpreter device – allows staff members to hold conversations with guests, diners in 20 languages.

​​​​​​​Using HOTstream tech, guests can order room service, make reservations at the Spa, view their bill, and more on the guestroom television.

AMEX has purchased several reservations platforms and apps to develop a suite of new digital capabilities that will provide unique digital services, experiences, and access for its customers.

Numerous joint solutions that enhance the restaurant customer experience will be on display in Epson's booth #6875

With so much data available and a willingness of customers to share personal insights in exchange for personalized service, brands that don’t make sure to optimize customer data will flounder.

New Zealand hotel chain deploys cloud-based technology to digitally transform its business.