Best Western Hotel Lowers Utility Bills by 82% with New Guestroom Ventilation Fans
The Best Western Central Hotel, located in Harrisburg, PA, wanted to improve their overall guest experience and lower operating costs. They knew that with the internet continuing to simplify travel planning in recent years, guests expect and demand more from the hotels and resorts competing for the hospitality dollar. According to a recent tourism study, 71% of independent travel-related bookings are now done online, and AdAge reports that 45% of customers share negative reviews on social media. Clearly, hoteliers cannot afford low customer satisfaction.
One area this particular Best Western opted to upgrade was its guest bathrooms - they needed new ventilation fans that were both quiet and effective. Common complaints such as odors, noise, and comfort quickly have a negative effect on overall customer satisfaction, guest retention and reputation. Notably, many people have trouble sleeping with vibration or mechanical noises, typically generated from a shoddy A/C unit or noisy bathroom fan. Unfortunately, these systems vary by building, and not hotel chain.