When customers reported being less than thrilled with long lines at Royal Caribbean's soda fountains, the cruise line installed self-service units. Guests who buy a beverage package are now given drink cups with RFID technology that validates the transaction.
Crave GuestService+ from Crave Interactive allows hotel guests to place orders for food and drink from a mobile device while in their room, lounging poolside, or dining in the property's restaurants.
As a growing number of applications are moved into the cloud, CIOs must ensure that their customers' transactional data is still safe. HT provides insight into the PCI Council's latest guidelines for protecting payments in a virtual environment.
Pegasus will operate Open Hospitality as a division, and Pegasus will now offer its own website design, online marketing and booking solutions, search engine optimization (SEO), mobile website development, and social media services.
Do online customer reviews paint an accurate portrait of your hotel's performance? A Cornell University study revels that all may not be as it appears.
