Concierge

Lenovo Announces AI Innovations for Hospitality and Food Services Industries
Lenovo AI Innovators program delivers 150+ turnkey solutions, helping businesses implement generative AI, immersive metaverse simulations and cognitive decisions at scale.
The Contactless Customer: Which Digital Transformations Are Winning Over Hotel Guests
One survey found that 86% of people said they would choose one hotel over another if it had fully contactless mobile check-in, concierge, check-out and facility reservation services.

Mobile Devices & Apps
Cross Hotels & Resorts Integrates Guestroom Tablets
The tablets act as a digital guest directory, enabling guests to access key hotel services, including F&B ordering, laundry services, in-room entertainment, control of room cleaning services and all-important information for the hotel and surrounding areas.
Televisions
CASE STUDY: Outrigger Resorts Adopt LG Smart TVs to Make Vacation Feel Like Home
Digital signage and kiosks by the concierge help guests discover new island experiences while in-room TVs can display casted content from guest phones.
Labor/Workforce Mgmt/Scheduling
How One SaaS Company is Leading the Industry to Contactless, Guest-Centric Transactions
Virdee, whose name is a play on VRD, saw an urgent need for solutions to help hotels achieve operational efficiencies and cost savings in a contactless environment. Its growing popularity shows the hospitality industry has taken note.
Contactless
Accor to Open First Fully Digital Hotel in Northern Europe
The digital eco-system will include features such as online and mobile check in, in hotel payment, the ‘Accor Key’ – a digital key solution, digital F&B services and guest relations via Whatsapp throughout the stay.
Mobile Devices & Apps
GettinLocal Launches First Contactless In-Destination Platform for Hotels that Drives Direct Consumer to Brand Engagement and Enhances Guest Experience
The new digital app provides guests with dynamic hyperlocal discovery by utilizing geo-fence technology and is an on-demand E-Concierge for hotels.
Communications
The Henderson Beach Resort Enlists Nuvola + Springer-Miller’s Integrated Solution
Contactless
How Tech Keeps Mint House Occupancy in the Black During COVID-19
Forward thinking tech initiatives and an emphasis on the in-suite guest experience gave Mint House an 86% occupancy rate during the middle of the pandemic.
Concierge
Resonai Launches Vera Concierge, an Augmented Reality, Artificially Intelligent App for Commercial Buildings
Built on Resonai’s AI platform, Vera, the app provides contactless indoor navigation with Integrated AR content for personalized assistance.
Virtual Reality
Aimesoft Releases Multimodal AI-based Virtual Receptionist Product AimeReception
Aimesoft also offers similar virtual clerk software packages that are specifically tailored for hotels (AimeHotel), retail stores (Aime AIShop), and hospitals (AimeHospital).
Concierge
Wyndham Grand Helps Keep Loved Ones Close with Debut of New "Connection Concierge"
Through Wyndham Grand's Connection Concierge, guests can receive assistance setting up or troubleshooting video calls to family and friends and the Connection Concierge can also recommend the perfect spots on-property from where to call family and friends, combining scenic backdrops with a great Wi-
Sponsored
Customer Experience/Service
The New Hotel Guest Experience
Travelers’ needs have evolved rapidly. With a multitude of innovative tech available to hoteliers, we’re taking a look at what the new guest experience could be.
Concierge
New Concierge Mobile App Available to Hotel Industry
Jenny will be able to help staff, guests implement social distancing in seven ways.

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