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02/25/2022

Combined Zaplox & Agilysys Solution Enables Hotels To Greet Post-Pandemic Travel Surge With Ease

Hospitality tech firms’ joint solution - Agilysys rGuest Express with Zaplox mobile keys – help ease labor shortages and meet demand for contactless solutions.
Michal Christine Escobar
Senior Editor (Hotels)
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Zaplox, a provider of contact-free mobile guest journey and mobile key services for hotels, resorts and casinos, and Agilysys, Inc., a global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, continue to sign new customers in  North America and Europe. Agilysys rGuest Express together with Zaplox mobile keys is the perfect combination for a complete contact-free check-in and check-out solution.

Since the beginning of the partnership, the combined Agilysys and Zaplox solution has been chosen by more than 40 properties. The joint solution is used to help ease labor shortages and meet the demand for contactless solutions at boutique and city hotels, destination resorts and casinos across North America. In 2021, the joint offering also gained traction with European hotels as properties began to open their doors again.

The Agilysys and Zaplox combined solution allows hotels to offer one seamless mobile guest journey with everything from check-in/check-out to mobile keys directly in the hands of the guest. Zaplox’s mobile key functionality has been added to Agilysys’ modern, cloud-native  mobile guest self-service check-in/out solution, rGuest Express, using the key-centric SDK solution from Zaplox. This integration results in a mobile guest journey that is seamlessly integrated with the hotel’s Agilysys PMS and lock system.

“We are proud of our partnership with Agilysys, a global leader in hotel technology. The partnership demonstrates Agilysys’ market leading position through continuously yielding new customer agreements. The pandemic has created momentum and a strong focus on the many benefits a contact-free mobile solution offers hotels and casinos as well as their guests. Already in January, we notice that digitization efforts are a key part of the hotels' budget for 2022”, says Even Frydenberg, CEO Zaplox.

“We are thrilled to offer the Zaplox digital key technology as part of our contactless hotel solutions. Together, Agilysys and Zaplox provide hotel and casino customers the ability to enhance the guest journey while at the same time addressing urgent labor shortages with a streamlined check-in process and the use of a mobile key,” said Rohith Kori, VP Product & Corporate Strategy at Agilysys. “With the integration of our industry-leading solutions, casinos and hotels can deliver truly exceptional experiences that help protect guest health, increase profitability and ensure their most valuable customers return repeatedly.” 

The Agilysys/Zaplox digital key solution supports major industry lock vendors and can be configured to handle complex requirements such as restricted access to a variety of resort amenities and facilities based on the booking package of the guest. As a result, a guest needs only her/his phone for easy access across the resort.

rGuest Express provides a complete mobile or lobby kiosk check-in and check-out guest experience with support for digital keys, ID verification and key encoding. With rGuest Express, guests can avoid long front desk lines and enjoy a complete contactless process getting to their rooms and the property’s amenities faster. The result is reduced lines at the front desk, greater staff productivity, and reduced operating costs. 

Zaplox key-centric SDK for Mobile Keys enables guests to use their phone to unlock the hotel room door, thus eliminating the need for plastic cards. Once the check-in by the front-desk or in the app is completed, the mobile key is issued and can be accessed via the guest app. The hotel room door is unlocked by activating the mobile key in the app and holding the phone against the door’s Bluetooth Low Energy (BLE) lock. The guest can easily share the key with other guests electronically. Zaplox key-centric SDK is the most cost-efficient way to add mobile keys to a new or existing hotel app.