Restaurants that utilize the popular Clover point-of-sale (POS) platform from Fiserv, Inc., are now able to offer guests a touchless experience from order to payment.
The new Scan to Order feature for Clover equips restaurants to operate in a pandemic-conscious, digitally driven world. Guests scan a Clover-generated QR code with a smartphone camera to access a digital menu, select their orders, and securely pay, all within a digital environment.
“Scan to Order allows us to provide a touchless ordering option that we could not enable previously. As customers order and pay digitally, their order information is communicated instantly to our kitchen and payment information syncs with our Clover POS device. The entire experience has been very well received by our customers and seamless for our staff to implement,” said Kathy Fives, owner of The Jambalaya Shoppe Acadian in Baton Rouge, Louisiana.
In addition to facilitating a touchless experience, Scan to Order enables significant operating and cost efficiencies such as:
- Eliminating the need to update and print paper menus and providing the ability to update customer facing menus on the fly
- Enabling servers to cover more tables and drive faster table turns and larger transaction volumes with customer-centric ordering
- Increasing security of customer payment data with encrypted digital payments processed through the Clover POS system
“The digital menu feature of Scan to Order saves us time and money by allowing us to completely eliminate three types of printed menus, saving us hundreds of dollars per week,” said Ben Bate, co-owner of Ludwig’s German Table in San Jose, California. “We can update a single online menu on the spot to highlight specials or remove sold-out items. And now we usually sell-out of the daily specials that appear at the top of our digital menu.”
Clover is a market-leading point-of-sale platform with more than one million devices distributed globally, processing more than $100 billion in annualized payment volume. Clover is a complete business-management platform enabling businesses to maximize their operating efficiencies and grow, while allowing customers to pay using a debit or credit card or via mobile payment options such as Apple Pay, Samsung Pay, and Google Pay.
In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today – financial services at the speed of life.