Cloud5 Partners with Roxy to Add Voice-Driven Telephony to Hotel Solutions

Cloud5 Communications, a communications technology and services platform for hospitality, announced a partnership with Roxy, the speech-enabled device that provides fully customizable in-room hotel concierge services. This partnership is one of the first to combine a virtual assistant and a hospitality cloud-based PBX system, enabling hotels to reduce the number of necessary devices in their rooms and enhance the guest experience.

In addition to consolidating guest room devices, Roxy frees up concierge and front-desk staff to perform more value-added work in person with guests. Speech-enabled Roxy handles a full range of services including on-demand assistance, transportation and navigation, curated recommendations customized for your hotel, wake up calls and valet requests, housekeeping requests, weather, music streaming, room service, and more —  with a single user-friendly device.

“Cloud5’s hospitality cloud-based PBX platform is a perfect fit for Roxy speech-enabled devices,” explains Cam Urban, CEO of Roxy. “Deployment is easy and properties can scale their deployments to any size, with any number of Roxy devices on property. Cloud5’s platform streamlines implementation and enables changes to be made quickly across all phones in the network. We’re excited to be working with Cloud5, a proven leader in bringing innovative communications technology to hoteliers.”

According to a recent study by NPR and Edison Research, one in six Americans has a smart speaker or virtual assistant device in their home today. comScore projects 50% of all searches will be done by voice by 2020. As this number continues to grow, guests will come to expect these devices as amenities in their rooms. Properties that adopt solutions like Roxy in lieu of traditional in-room devices will save money and be positioned to serve guests better today and in the future.

Set up is simple and fast. Hotel users have full control over their hotel voice persona, services, and information that guests receive with the ability to customize messages and the information database based on season, events, hotel activities, and more.