Cloud5 and SABA Hospitality Bring Humanized Virtual Guest Service to the Americas

Michal Christine Escobar
Senior Editor, Hotels

Cloud5 Communications and SABA Hospitality announced that they are bringing personalized guest services to hospitality operations in the Americas. The solution combines completely digitized compendium, self-service food and beverage ordering, and A.I. driven chatbot functionality, with the option of click-to-chat/click-to-call service featuring Cloud5's world-class contact center services. 

"We're excited to partner with SABA to bring hoteliers a solution that helps them personally engage their guests while improving their bottom line, particularly critical during this challenging time," said Mark Holzberg, Cloud5's President and CEO. "Our combined technology is changing the way that hotels are able to attract guests, provide them an exceptional experience, and earn their loyalty."

"Cloud5 was the obvious choice in a technology and services partner to accelerate global expansion of our award-winning platform," said Byron Webster, Executive Director of SABA Hospitality. "Across the Asia Pacific, Middle East and European regions, well known brands like Wyndham Vacation Clubs Asia Pacific trust our solutions to successfully improve engagement through highly personalized communication using a guest's preferred communication style. Extending that offering with Cloud5's technology and the world-class services of the Cloud5 Contact Center was an easy decision for both of our companies to make. We're very excited to offer our combined strength to deliver a unique and essential solution to the hospitality market."

Cloud5 added the SABA Hospitality offering to its robust technology solution portfolio as SABA's exclusive Americas reseller effective January 1, 2021.

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