Church's Chicken Streamlines Store-Level Efficiency
Church's Chicken is working with ArrowStream, a provider of supply chain management and logistics solutions for the foodservice industry, to improve the efficiency of inbound product deliveries at its retail stores while helping the restaurant chain control IT costs.
Improving store-level efficiency is one of the keys to the chain's growth goals.
Church's Chicken is using ArrowStream OnDemand for its automated purchasing solution that increases efficiencies, can be quickly utilized, and integrates seamlessly with Church's distributors' systems.
Church's identified invoice management as an application that could quickly deliver efficiencies with ArrowStream OnDemand. Managers at each of Church's 260 U.S. stores were spending about one and one-half hours processing invoices for each of the twice-weekly distribution deliveries.
"With the new automated system, it now takes the average manager just five minutes an invoice, offering time savings of about 500 man hours per week," says David Taylor, director of restaurant systems for Church's Chicken. "This allows restaurant managers to spend more time on customer service, which ultimately improves customer satisfaction and store profitability."
"ArrowStream was unique for three reasons. First, it allowed us to get the system running quickly, with no investment in hardware and software," says Alan Stukalsky, CIO, Church's Chicken. "It offered complete visibility from the supplier to the backdoor of the store and includes logistics information. And it synchronized our distributors' data with our own."
Stukalsky believes that low cost of ownership is also enabling Church's to redirect resources to channels that deliver more direct value to its customers.
Improving store-level efficiency is one of the keys to the chain's growth goals.
Church's Chicken is using ArrowStream OnDemand for its automated purchasing solution that increases efficiencies, can be quickly utilized, and integrates seamlessly with Church's distributors' systems.
Church's identified invoice management as an application that could quickly deliver efficiencies with ArrowStream OnDemand. Managers at each of Church's 260 U.S. stores were spending about one and one-half hours processing invoices for each of the twice-weekly distribution deliveries.
"With the new automated system, it now takes the average manager just five minutes an invoice, offering time savings of about 500 man hours per week," says David Taylor, director of restaurant systems for Church's Chicken. "This allows restaurant managers to spend more time on customer service, which ultimately improves customer satisfaction and store profitability."
"ArrowStream was unique for three reasons. First, it allowed us to get the system running quickly, with no investment in hardware and software," says Alan Stukalsky, CIO, Church's Chicken. "It offered complete visibility from the supplier to the backdoor of the store and includes logistics information. And it synchronized our distributors' data with our own."
Stukalsky believes that low cost of ownership is also enabling Church's to redirect resources to channels that deliver more direct value to its customers.