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04/23/2021

Chick-fil-a Tests Robotic Delivery

According to reports, Chick-fil-a is testing robotic delivery in California.

Fox Business and PennLive are among the media outlets reporting that the QSR is testing semi-autonomous delivery using Kiwibots at a California location. 

Anna Wolfe
Senior Editor - Restaurants
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According to reports, Chick-fil-a is testing robotic delivery in California.

Fox Business and PennLive are among the media outlets reporting that the QSR is testing semi-autonomous delivery using Kiwibots at a California location. 

Chick-fil-a’s news comes as robots are becoming more widespread in foodservice and in food delivery.  Industry-wide adoption may not be far behind as operators look to reduce reliance on third-party delivery. While third-party marketplaces increase brands’ reach, third-party delivery fees are increasingly under fire as many restaurants are depending on off-prem to survive the pandemic.  Restaurants are also struggling with labor issues such as finding and retaining staff and the increasing minimum wage.

Earlier this month, Domino’s announced it is teaming up with Nuro to launch autonomous pizza delivery with on-road robot in Houston. Nuro, by the way, was approved for Autonomous Delivery in California in late December.  And just last month, Chipotle invested in the autonomous delivery company.

Other players in the next gen delivery robot space include: 

 

 

 

a car parked in front of a brick building
Refraction AI's robot picks up a delivery from a restaurant in Ann Arbor, Mich.