At pickup, guests no longer need to fumble for a paper claim ticket. They simply tap their phone to the NFC reader to pull up their profile so attendants can retrieve their items.
Chexology launches ChexPass, a NFC enabled claim ticket for Apple Wallet and Google Pay. The groundbreaking technology empowers businesses to go contactless at the checkroom and dramatically cut down wait times.
Chexology already reduces the pickup rush by 15 minutes per person at large concerts. According to preliminary trials, the addition of ChexPass improves this benchmark by 20%.
The process is simple: Guests easily add ChexPass to their digital wallets by scanning a QR code as they approach the checkroom. At the counter, guests tap their ChexPass to an NFC reader while attendants are handling their belongings. The guest is free to go while the attendant stores their items.
At pickup, guests no longer need to fumble in their pockets for a paper claim ticket, or worse, describe what their item looks like. They simply tap their phone to the NFC reader to pull up their profile so attendants can retrieve their items. Each item is associated with a ChexPass and, if not retrieved, guests can receive a text message alerting them that they’ve left an item behind. This process ensures items, or claim tickets, are not lost, forgotten or stolen.
Beginning this week, Chexology will deploy the new digital technology to leading entertainment and hospitality venues across North America, including Webster Hall, Terminal 5, House of Blues, The Anthem, among others.
“Chexology has shown time and time again that its top priority is providing their customers with technology solutions that speed our guests through checkout lines, make our employees more productive and provide management with the analytics and real-time insights necessary for making the right strategic business decisions,” said Leslie Salloum, director of operations Live Nation - Midway.
In the future, ChexPass customers will see several additional benefits, including express drop-off/pick up options, self-queuing and passive operational and promotional notifications based on location, time and beacons. Each program will create a more engaging guest experience while providing ChexPass customers with valuable behavior analytics to enhance and improve promotional content.