Cendyn Names Donna Goudie Chief Operating Officer

Cendyn, a provider of CRM, sales and revenue strategy for the hospitality industry, announced the appointment of Donna Goudie as Chief Operating Officer at Cendyn.

Donna Goudie, a hospitality technology industry veteran with more than 25 years’ experience, will be responsible for leading operations and services, accelerating excellence in key areas like account management, project management, customer success, solution delivery and implementation for Cendyn and the company’s thousands of hotel clients across the globe. 

Based out of Cendyn’s Boca Raton office, Goudie was most recently at Amadeus, where she spent the last 20 years in leadership positions spanning global learning, project management, research and development and operations, with prior roles at American Express and Carlson Travel Network. She holds an MBA in leadership from Nova Southeastern University and is a certified Project Management Institute Agile practitioner, Scrum Master and Gallup StrengthsFinder coach.

The past 12 months have been a period of rapid growth at Cendyn, with a strategic follow on equity investment from Accel-KKR, appointment of Tim Sullivan as President and acquisition of The Rainmaker Group, a leading revenue and profit optimization platform for hotels, resorts and casinos. Cendyn was also recently named World’s Leading Hotel CRM Technology Provider, Hotel Sales Proposal Platform and Data-Driven Marketing Agency by the World Travel Awards for the 2nd year in a row.