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Caribou Coffee Implements Franchise Management Solution

Caribou Coffee Company has selected FranConnect to help drive higher performance productivity and facilitate system efficiencies for both national and international franchisees and licensees.
Caribou Coffee will implement FranConnect’s tools, including Franchise Operations, Franchise Intranet, Financial Data Collection and Dashboards. As a result, Caribou Coffee will capitalize on programs that will enhance the brand’s data management and information exchange, yielding franchise efficiency from the top down to the franchisee level.
In addition to having more effective communication channels between franchisees, headquarters, suppliers and field personnel, FranConnect’s solutions will allow Caribou Coffee to effectively organize and manage all internal information related to franchisees, while analyzing company trends, data mining and critical information all in one system to significantly drive and improve franchise capabilities. By creating and publishing dashboards, the company will move to a new level of transparency, and uncover key insights formerly hidden in the masses of data. The program will accurately track reported sales figures, and the company will be able to better yield and execute on valuable financial data gathered from its 260+ franchise & licensed locations worldwide.
With more than 500 franchise brands in its growing business portfolio, FranConnect is the innovative franchise thought leader that produces integrated solutions while employing best practices for a dedicated and diverse list of customers. FranConnect supports franchisors in all areas of operations with a comprehensive solution that includes Captivate®. Captivate features a franchise sales management system; franchisee onboarding; franchise information management; PerformanceWise™, a franchisee performance improvement solution; financial data collection; royalty management; FranBuzz, a franchisee social network; franchisee intranet; online training; a help desk and dedicated solution support from customer success managers, expert in franchising; Zcubator™,  a franchisee marketing solution.
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