Buffalo Wing Factory Manages Reservations, Wait Lines with Digital Diner

Anna Wolfe
Senior Editor - Restaurants
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Buffalo Wing Factory selected Digital Diner. It integrates seamlessly with the POS system and online ordering will be available soon.

Buffalo Wing Factory, a multi-unit establishment, has begun using Waibusters’ Digital Diner software in its four locations in Northern Virginia.

Digital Diner features omni-channel online ordering capabilities through various channels – a feature that Buffalo Wing Factory sought to create efficiency in its restaurants.  Throughout its five locations, Buffalo Wing Factory receives 50,000 plus annual takeout orders and needed to get their staff off the phones and create a more streamlined system to serve its customers.  When searching through the software systems in the market, they discovered Digital Diner right in their own backyard.  Digital Diner integrated seamlessly with their POS system and online ordering will be available in the coming weeks via their website, Facebook, SMS or Amazon Alexa.

In addition to online ordering, Digital Diner software includes wait line and reservation management, social media marketing, SMS marketing, loyalty program, custom chatbot and jump the line revenue generator.  The features are available as a complete solution or a la carte options.