Skip to main content

Brooklyn Dumpling Shop, Mamma Ramona’s and Potbelly Sandwich Works to Receive Hospitality Technology’s MURTEC Breakthrough Award

Executives from the three brands will share their outstanding achievements in restaurant technology innovation at MURTEC Executive Summit, October 2-4 in Charleston, S.C.
breakthrough logo BTA 23

Hospitality Technology (HT) magazine is proud to announce the winners of the 2023 MURTEC Breakthrough Awards. The 2023 awards will be presented October 3 during the MURTEC Executive Summit, taking place at Charleston Place in Charleston, S.C. 

The 2023 MURTEC Breakthrough Award winners are: Brooklyn Dumpling Shop (Customer Engagement Innovator), Potbelly Sandwich Works (Customer Engagement Innovator) and Mamma Ramona’s (Enterprise Innovator).

Advertisement - article continues below

Previous MURTEC Breakthrough Award Winners

  • Taco Bell and Border Foods (2022)
  • Checkers and Rally’s (2022)
  • bartaco (2022)
  • Little Caesars  (2021)
  • El Pollo Loco (2021)
  • Amara at Paraiso (2021)
  • Panera Bread (2019)
  • Firehouse of America LLC (2019)
  • Little Caesars  (2019)
  • TGI Friday’s (2018)
  • McAlister’s Deli (2018)
  • P.F. Chang's (2017)
  • The ONE Group, LLC (2017)
  • Twin Peaks Restaurants (2017)
  • Outback Steakhouse (2016)
  • Last Call Operating Companies I & II (2016)
  • Chili’s Grill & Bar (2015)
  • Firehouse Subs (2015)
  • Panera Bread (2015)
  • Truluck Restaurant Group (2014)
  • Jersey Mike’s Franchising Systems (2014)
  • Tony Roma’s (2013)
  • Fleming’s Prime Steakhouse & Wine Bar (2013)
  • Legal Sea Foods (2012)
  • Jersey Mike’s Subs (2012)
  • Domino's Pizza LLC (2011)
  • Subway Restaurants (2011)
  • Tasti D-Lite (2011)
  • Jack in the Box (2010)
  • ERJ Dining, LLC (2010)
  • Fleming's Prime Steakhouse & Wine Bar (2010)
  • Morton's Restaurant Group (2009)
  • T.G.I. Friday's (2009)
  • Hard Rock International (2009)
  • Cara Operations (2008)
  • uWink (2008)
  • Marco's Pizza (2008)
  • Legal Sea Foods (2007)
  • Ruth's Chris Steakhouse (2007)
  • Kahala - Cold Stone Creamery (2007)
  • Jason's Deli (2006)
  • Noodles & Co (2006)
  • Buca, Inc. (2006)

Executives from Brooklyn Dumpling Shop, Potbelly Sandwich Works and Mamma Ramona’s will take to the stage to share their innovations and tech advancements at MURTEC Executive Summit on Wednesday morning, October 4 in the session, “Bold Ideas & Big Innovation, featuring MURTEC Breakthrough Award Winners.”  

Customer Engagement Innovator: Brooklyn Dumpling Shop

Brooklyn Dumpling Shop is a new concept inspired by the automat of yesteryear. This QSR was built from the ground up with a contactless ordering system. Guests can order from the in-store kiosk or from their mobile phone. When the order is ready, the guest receives a text notification to pick up their delivery from a specially marked, temperature-controlled food locker.

Customer Engagement Innovator: Potbelly Sandwich Works

Potbelly took a hard look at its digital business and realized there was ample opportunity to invest in and further innovate its digital capabilities, aiming to improve everything from customer engagement, marketing,  menu offerings, order accuracy and operational efficiency.  Potbelly’s upgraded tech stack includes an improved app and website, digital ordering integration through Potbelly Digital Kitchen and a Perks loyalty program. Potbelly has seen seven consecutive quarters of record sales through digital channels and increased customer engagement.

Enterprise Innovator: Mamma Ramona’s

This 43-year-old Italian restaurant transitioned into a digitally automated pizzeria that can now afford to pay employees $20 per hour and has less space requirements.

These restaurants will also be profiled on and featured in an upcoming issue of the HT Alert newsletter. 

About Hospitality Technology

Hospitality Technology (HT) is the only publication dedicated to covering the role of 

information technology in improving business performance for both hotel and restaurant operators. The Hospitality Technology editorial portfolio reaches more than 16,000 hospitality industry executives, three networking and educational events (MURTEC, HT-NEXT and MURTEC Executive Summit), a comprehensive website, e-newsletters, web seminars, and several exclusive annual reports and studies. Hospitality Technology is the parent brand of the Restaurant Technology Network (, a membership community of restaurants and suppliers working together to solve industry challenges by shaping standards and sharing best practices. Visit Hospitality Technology online at Hospitality Technology is published by EnsembleIQ, headquartered in Chicago.

This ad will auto-close in 10 seconds