Angie Hospitality® by Nomadix, a provider of voice-activated and contactless technology solutions for hotels, announced the Bayfront Marin House's customized Safe Stay program features Angie in-room virtual assistants to create a safer, more digitally connected experience. By eliminating common touch points throughout the hotel and offering social-distanced amenities, guests can stay safely with confidence.
In the heart of St. Augustine, Florida, Bayfront Marin House is known for its historic ambiance and personalized, high-touch service. In the face of the pandemic, this top-rated, Travelers' Choice boutique hotel created its Safe Stay program to ensure proper cleaning protocols and social distancing. The property is also leveraging technology to provide great service without the typical face-to-face interactions. Angie in-room assistants help answer questions about the surrounding area, the property itself and hotel amenities. Guests can request additional towels, water, room service and anything to make a comfortable experience - all through the virtual, voice-enabled assistants.
"You can't relax unless you truly feel safe. We looked at all of our processes – from food service to room cleanliness to the in-room experience – to create a program that prioritizes safety when visiting our property," said Sandy Wieber, owner of Bayfront Marin House. "By offering Angie in-room assistants, we eliminate dozens of touch points each day without sacrificing our welcoming atmosphere or personalized service."
"As travel returns, guest expectations of safety and comfort will be the priority, and hotels need to find that balance of cleanliness without creating a sterile, unwelcoming environment," said Chris Connar, senior vice president at Angie Hospitality. "Bayfront Marin House has a great program in place to enhance the stay, assist staff with requests, and meet those new expectations. Combined with Angie's technology to create contactless experiences, guests get the comfort they seek through the safest measures."
It's important for hotels to offer transparency and communication around new COVID-safety processes in place. Angie Hospitality is part of the American Hotel and Lodging Association's Safe Stay industry-wide initiative focused on enhanced hotel cleaning practices, social interactions, and workplace protocols to meet the new health and safety challenges and expectations presented by COVID-19. By implementing this program or one similar to Bayfront Marin House's processes, guests can visit knowing sanitation and safety is carried out throughout every touch point of their stays.