Michal Christine Escobar
ARTICLES BY THIS AUTHOR
- 8/3/2021
SHR Data Shows Record Direct Website Demand and Increased Conversion Rates
Hotels using the Windsurfer Booking Engine saw a combined record 3.3 million visitors in June 2021 and 3.4% of those travelers converted into bookings. - 8/2/2021
Cyber Attacks Intensify as Travel Industry Braces for Pent Up Demand
Many travel and hospitality organizations have recently added new or upgraded reservation apps, contactless payment processing systems and loyalty programs that are exposed on public networks, increasing the likelihood of cyberattacks. - 8/2/2021
Town Hall Hotel Selects Suite of Agilysys Property Management, Point of Sale, and Sales & Catering Management Solutions
Property looks to Agilysys for cloud-native SaaS solutions including Agilysys Stay PMS, Agilysys Sales & Catering, rGuest Express, InfoGenesis POS And IG Flex. - 8/2/2021
Stayover Cleans: Three Problems with Opt-In Options
Daily housekeeping has become a sacrificial lamb as hotel brands look to economize, but technology could hotels plan for and alleviate current housekeeping issues. - 8/2/2021
Hilton Sees Positives in Q2 2021 with Return of Travel Business, Room Rates & Loyalty
Hilton sees 74 percent mid-week occupancy in U.S. and 10 percent increase in loyalty members year-over-year. - 8/2/2021
glh Targets Revenue Increase with Infor
London hotel leader set to optimize revenue with Infor EzRMS - 8/1/2021
Starwood Capital Group Announces the Appointment of Raul Leal as CEO of SH Hotels & Resorts
Leal is a longtime veteran of the hotel industry with extensive experience building brands, having most recently served as the President and CEO of Virgin Hotels for 10 years, where he oversaw the launch of five Virgin-branded hotels and the development of another 10 in its pipeline. - 8/1/2021
Cvent Bolsters Virtual & Hybrid Event Offerings with Launch of Cvent Studio
Cvent Studio delivers powerful video production capabilities to help organizations create broadcast-quality content for virtual audiences. - 8/1/2021
Nomadix Unveils New Internet Gateway for Small and Mid-Sized Hotels and MDU Properties
Creates Quality Guest and Tenant Experiences Ideal for New Market Segments - 8/1/2021
Leveraging Advanced Technology to Diminish the Pandemic's Impact on America’s Contact Centers
The goal of contact center technology is to try and resolve the customer’s inquiry before the guest reaches an agent, to reduce incoming calls each agent receives.
