ARTICLES BY THIS AUTHOR
- 2/18/2008
Great American Restaurants Tightens Data Management with MIRUS Toolset
Great American Restaurants, a restaurant group operating nine restaurant concepts in Northern Virginia, announces that it has chosen the Exception-Based Restaurant Management Reporting (EBRM) solution from MIRUS as its primary analytical toolset. - 2/18/2008
New Loyalty Strategies
Visit almost any retail outlet and at some point in the purchasing process, an employee is bound to offer enrollment into the company's loyalty program. From Best Buy to Marriott, nearly every major retail chain offers a rewards program in some form, and as these programs become more competitive, so do benefits to the consumer. - 2/18/2008
Don't Lose Touch with Your Customer
Mathieu Staat is vice president of Internet and CRM marketing for Accor Hotels, which operates more than 4,000 hotels worldwide across 11 brands. - 2/18/2008
Amid Global Growth, Hilton Debuts Online Service Toolkit to Educate Team Members
Hilton Hotels & Resorts announces the launch of a first-of-its-kind suite of online and offline tools to educate the brand's team members about Hilton's service standards. - 2/18/2008
Mix Well & Serve
Store-level systems such as online ordering, self-service payment, kitchen displays, labor management, integrated ordering, and so on, can often mean the difference between leading and lagging behind the competition. But integrating new software with the POS system can be a significant hurdle to getting those systems in place. - 2/18/2008
Presto Cucina Speeds Delivery Times with Pilot of Squirrel Home Delivery Module
Presto Cucina, a Vancouver-based fast casual Italian eatery, announces that it has entered into a pilot of Squirrel Systems' Home Delivery module with integration to Microsoft MapPoint, the newest version of Squirrel's CRM Delivery module. - 2/18/2008
High Touch vs. Touch Screen
There has been an ongoing debate since the inception of self-service kiosks in hotels as to whether they improve or dilute customer service, particularly in traditional high-end hotels where guests have come to expect 'high-touch' service from staff. - 2/18/2008
GPS Drives Customers to Your Door
On a trip to San Francisco in August of 2007, I had a meeting with a client that finished just before lunch time. Needless to say, I was hungry, and being in San Francisco, I knew I could find some interesting eateries. - 2/18/2008
Eiffel Tower Streamlines Events Management with ReServe Interactive Web Software
The Eiffel Tower Restaurant in the Paris Las Vegas hotel announces that it will implement web-based catering and event management software from ReServe Interactive to help streamline events, increase profitability and create unique guest experiences. - 2/17/2008
MICROS-Expedia Direct Connection Eliminates Switch Services
Connection allows hotel to manage rates, availability, inventory, reservations directly from MICROS Property Management System