ARTICLES BY THIS AUTHOR
- 3/9/2008
Market Update: POS Vendors
In June of last year, Panasonic Information Systems, a division of Panasonic System Solutions Company (<a href="http://www.panasonic.com/pos">www.panasonic.com/pos</a>), expanded its presence in the QSR and hospitality markets with the introduction of purpose-built stand, alone software, geared for independent hospitality operators. - 3/9/2008
Four Seasons, Texas Roadhouse Tops in Customer Engagement
When it comes to customer engagement, the Four Seasons Hotels and Texas Roadhouse achieve the highest ratings in the hospitality industry according to a new study by PeopleMetrics, a customer and employee research firm. - 3/9/2008
Dunkin' Runs on Innovation
As buzz words go, "innovation," has racked up serious mileage in the information technology industry. The word appears on nearly every industry conference agenda in 2008 (HT owns up to its share) and continues to be a prime directive for many top IT leaders. But beneath all the next-gen talk and the innovation task forces, successful innovation in the quick-service industry requires a dedicated focus on three things: accuracy, speed and simplicity. - 3/9/2008
FireFly's Phoenix POS Adds Payment, Printing Features
"Hold-and-fire" printing, pay by seat, credit card tabs and more enhance system functionality and flexibility - 3/9/2008
Peer POS Review
Are you in the market for a new point of sale system? A sneak peek at Hospitality Technology's 10th annual Restaurant Technology Study tells us that one in five restaurant operators will look to replace their POS system within the next 12 to 24 months, with a keen eye to systems that can offer accounting and financial solutions, labor management, and business intelligence capabilities. - 3/9/2008
An IT Team of One
If you're like many IT managers in the hospitality industry, the title "manager" means you're managing yourself. IT resources are scarce, and more often than not, it's just you and no one else. - 3/9/2008
Work Smarter
Information has become the essential ingredient to success in the increasingly cutthroat hospitality industry. However, actionable data cannot be properly amassed - let alone leveraged - without the implementation of sophisticated business intelligence systems that enable enterprise-wide data gathering, storage, analysis and communication. - 3/9/2008
Intercontinental Establishes Direct Connectivity Platform with Travelocity
Travelocity customers can view complete range of inventory and pricing, book directly into IHG's Holidex Plus reservation system - 3/6/2008
Booking.com Expands China Presence with DerbySoft Partnership
In a country where four out of five hotels are independent, DerbySoft's broad portfolio helps Booking.com make significant inroads - 3/6/2008
Green Leading Kimpton Property to Make L.A. Debut in April
Hotel Palomar, winner of Governor's Environmental and Economic Leadership Award, incorporates 40 eco-friendly business practices as part of Kimpton's EarthCare program