ARTICLES BY THIS AUTHOR
- 3/17/2008
Meeting Planners Use Hilton's e-Events to Create Custom Web Pages
Personalized group Web pages created free-of-charge, unencumbered by hotel input or involvement - 3/17/2008
Hilton's New Concierge is Interactive TV
Hilton is using interactive touch-screen televisions to give guests access to information at any time that ordinarily might require interaction with a conference manager or concierge. Hilton indicates that this is both an opportunity to serve its customers as well as a chance to give them a peek at technology of the future - much as hotels did when they first offered air conditioning or remotes in rooms. - 3/10/2008
MSI, Microsoft Complete Benchmark Testing of EnterprisePM Software
MSI doubles the number of EnterprisePM-supported users through processor testing at Microsoft's Technology Center - 3/10/2008
Motel 6 is Reborn with Phoenix Prototype
Accor North America announces first Motel 6 prototype in 12 years; new design focuses on style, in-room technologies - 3/9/2008
Keeping Kitchens Humming
A well-managed kitchen with a seasoned staff can be an operational wunderkind. At Bone Daddy's House of Smoke, a three-unit Texas BBQ chain, the kitchen has been known to pound out $10,000 in lunch sales in one four-hour shift. - 3/9/2008
Reversing Restaurant Failure
In the summer 2003, American Express aired a commercial with celebrity chef Rocco DiSpirito purporting that "nine out of 10 restaurants fail in the first year." - 3/9/2008
Town & Country Resort Streamlines Group Reservation Process
Town & Country Resort & Convention Center, owned by Atlas Hotels and located in San Diego, is the largest privately-owned convention and meeting hotel on the West Coast. With groups and conventions driving more than 80 percent of revenue, it's critical that meeting planners have the tools necessary to execute events down to the last detail. - 3/9/2008
An IT Team of One
If you're like many IT managers in the hospitality industry, the title "manager" means you're managing yourself. IT resources are scarce, and more often than not, it's just you and no one else. - 3/9/2008
High Definition Demystified
For years, hotel operators have taken comfort in the fact that their boxy old rear-projection televisions (the ones tucked inside the armoire) would last at least five to seven years. If one broke, they simply swapped it out for an inexpensive newer model. Not anymore. - 3/9/2008
Integration Update Where are They Now?
System integration is a key pain point for any lodging operation given the vast number of systems that any one property runs and the number of vendors required to install, service and support those systems.