ARTICLES BY THIS AUTHOR
- 4/7/2008
PCI Security Woes
Study reveals that hospitality operators confused about who is ultimately responsible for compliance with payment card industry data security standards. The confusion could cost them serious monetary fines and cause guest distrust. - 4/7/2008
Uncommon Loyalty
Wynn Las Vegas is managing to foster consistent guest loyalty in a highly competitive town, and in the complete absence of a formalized loyalty program. The secret, according to CIO Scott Carcillo, is superior customer service. This exclusive interview with Carcillo explores the service and the technology that's behind Wynn's uncommon loyalty. - 4/7/2008
Hospitality Back on the Leading Edge
The proliferation of technology in American culture within the last decade caused the hospitality industry to have a bit of a technology identity crisis. But as the industry gains back its footing in the new landscape, it is finding new and more creative ways to leverage technology and create experiences unique to the hospitality industry. It is also going back to its roots and finding ways to be seen as a marketplace for technological innovation by implementing technology that few if any customers will possess or experience. - 4/6/2008
IDeaS Integrates Revenue Management Solution with Newmarket's Delphi
Integration allows Delphi users to price potential group business through IDeaS' Group Pricing module - 4/6/2008
Islands Restaurants Surpasses All Time Volume Highs with Graphical Kitchen Software
QSR Automations' ConnectSmart powers high volume testing at company's busiest locations - 4/3/2008
New York's Pod Hotel Launches Community Blog
Message board gives guests with active reservations at the hotel the ability to communicate with other guests; Pod Hotel mgmt. hopes it will also serve as a guide and resource - 4/3/2008
Citizen's CT-S4000L Prints on Both Thermal and Label Stock
New model adds to functionality of CT-S4000, caters to operations needing versatile printing options - 4/2/2008
Fishbowl Adds Mobile Marketing to Product Lineup
Smoothie King sweepstakes is first public rollout; consumers receive text messages urging participation - 4/2/2008
Luxe Worldwide Hotels Monitors Traveler Ratings with BUZZ Report
Avalon product's data visualization software identifies market strengths and vulnerabilites - 4/2/2008
7signal Releases WiFi Quality Assurance System
Sapphire designed to continually monitor and measure networks and end-user application quality