ARTICLES BY THIS AUTHOR
- 4/7/2008
PCI Security Woes
Study reveals that hospitality operators confused about who is ultimately responsible for compliance with payment card industry data security standards. The confusion could cost them serious monetary fines and cause guest distrust. - 4/7/2008
Uncommon Loyalty
Wynn Las Vegas is managing to foster consistent guest loyalty in a highly competitive town, and in the complete absence of a formalized loyalty program. The secret, according to CIO Scott Carcillo, is superior customer service. This exclusive interview with Carcillo explores the service and the technology that's behind Wynn's uncommon loyalty. - 4/7/2008
Restaurant IT Budgets on the Rise
Restaurants are allocating larger portions of their annual revenue to IT initiatives, according to the 10th annual Restaurant Technology Study, published by Hospitality Technology. - 4/7/2008
Gift Cards that Give Back
Restaurants like Tully's Coffee and Brinker International are combining stored value card technology with savvy marketing initiatives for gift card programs that benefit the restaurants well beyond their initial sale. Through partnerships with local businesses, gift cards are accounting for as much as 30 percent of one restaurant's sales. - 4/7/2008
Radiant to Acquire Hospitality EPoS Systems
Desire for greater expansion into hot U.K. restaurant market pushes Radiant to make a deal for established tech vendor - 4/7/2008
Hospitality Back on the Leading Edge
The proliferation of technology in American culture within the last decade caused the hospitality industry to have a bit of a technology identity crisis. But as the industry gains back its footing in the new landscape, it is finding new and more creative ways to leverage technology and create experiences unique to the hospitality industry. It is also going back to its roots and finding ways to be seen as a marketplace for technological innovation by implementing technology that few if any customers will possess or experience. - 4/7/2008
Powerhouse Speakers, Best Practices at Restaurant IT Conference
The 13th annual MURTEC (Multi-Unit Restaurant Technology Conference), held March 12-14 in Las Vegas, provided restaurant operators intimate access to learn from and network with C-level executives from some of the industry's largest and most influential multi-unit restaurant companies. - 4/7/2008
Building an Online Brand
Hotels are tapping into the power of the Internet by linking their websites with other property systems, and maximizing their appeal to guests. One property is boosting gift card sales by 30 percent with its online initiatives, while others are expanding their brand's awareness via smart marketing. - 4/7/2008
U. Delaware Hosts Hospitality-Specific PCI Conference
The University of Delaware, in conjunction with the Unified Compliance Framework, has created the first conference dedicated to Payment Card Industry (PCI) compliance within the hospitality industry. - 4/7/2008
Papa Murphy's Scouts Optimal Store Locations with Site Selection Tech
When Papa Murphy's wanted to expand from 1,000 locations to more than 4,000 nationwide, the company called on site selection technology to boost its chances of success. Location optimization tools have helped the pizza chain improve its ability to analyze potential markets, and determine demand.