ARTICLES BY THIS AUTHOR
- 7/13/2016
Vintage Hotels Centralize Guest Info in One Database for High-Touch Service
Independent hotel management groups tap Maestro Multi-Property to support growing portfolios while adding loyalty programs, cross enterprise consolidated marketing and promotions. - 7/13/2016
First Boutique Hotel in New York’s Garment District Offers Solution to Guests' Device Charging Needs
The Distrikt Hotel New York City allows guest to charge up to six mobile devices simultaneously with streaming bedside Kube Clock. - 7/13/2016
Hotel Guest Satisfaction Higher Among Loyalty Members and Mobile Check-in Users
J.D. Power Study reveals that guest satisfaction plateaus as perks like free become standard and names hotels ranking highest in guest satisfaction in respective segments. - 7/12/2016
POS Data Breach Impacts 49 Omni Hotels Locations
Self-detection helped Omni Hotels & Resorts to take steps to further strengthen systems after a malware attack and data breach. - 7/12/2016
Game On: Pokemon Go Craze Boosts Biz for Restaurants
Restaurants report added opportunity to gain customers by appealing to Pokemon Go gamers. - 7/12/2016
Chatbot Lets Pizza Hut Customers Try Out Conversational Ordering
Pizza Hut collaborates with Conversable to turn social media platforms into an intelligent, responsive storefront. - 7/12/2016
Fazoli's Offers Franchises Turnkey Tools for Delivery, Takeout and Catering
Fast casual Italian chain teams with The Catering Institute and MonkeyMedia Software to foster sales growth. - 7/11/2016
Top 250 Fast-Casual Chains See Double-Digit Sales Growth Again
Bolstered by the rapid expansion of build-your-own pizza concepts, fast-casual chains within Technomic's Top 250 ranking see another strong year of sales growth. - 7/11/2016
NJ Restaurant Manages Customer Satisfaction Across 11 Locations
Turning Point utilizes real-time customer insights and loyalty functionality to help management personalize the customer experience. - 7/10/2016
3 Must-haves for Revenue Management Success
Identifying key opportunities for hotels to drive more business and optimize operating procedures.