Dorothy Creamer

Editor-in-Chief

Author Profile

Dorothy Creamer, Editor-in-Chief of Hospitality Technology is a content strategist and publishing professional with 15+ years’ experience in both B2B and B2C communications. As the editorial lead of HT she drives the content strategy for the entire HT brand from print to web and in-person networking/educational events. Creamer also leads the analysis and writing of HT’s three benchmark industry research reports (Lodging Technology Study, Restaurant Technology Study and Customer Engagement Technology Study). In addition, she develops content and leads speaker recruitment efforts for HT’s three annual industry events (HT-NEXT, MURTEC, and the MURTEC Executive Summit).

ARTICLES BY THIS AUTHOR

12/12/2019
Chatbot Increases Hotels’ Room Service Sales 10-50% and Gets Wooed By Guests
Edward, the AI chatbot for Edwardian Hotels empowers guests and staff and is winning hearts in the process.

Dorothy Creamer
11/28/2019
AI Analyzes Billions of Data Points to Tell Cruise Line What Matters Most
Celebrity Cruises’ VP of Business Intelligence tells how an automated business analysis platform is helping the cruise line market effectively to potential cruisers and provide appropriate insight on business activity

Dorothy Creamer
11/25/2019
POS Integration: The Problem Restaurants Want Solved in Next POS Buy
Before You Spend Any More on Your POS: What POS integration needs to look like to enable flexible, future-ready innovation.

Dorothy Creamer
11/14/2019
Restaurant Tech Talent Tackles Third-Party Delivery, CCPA, APIs and More!
At-a-glance Restaurant Technology Network updates from four workgroups reveal accomplishments and next steps.

Dorothy Creamer
11/13/2019
Retail Puts Hyper-Focus on Digital Personalization, Increasing Pressure on Hospitality Experience Standards
As major retail brands prioritize customized experiences, hotels and restaurants will feel increased pressure from raised expectations on what brands must deliver.

Dorothy Creamer
11/5/2019
Aggregators Aren’t Stealing Our Data, Says Papa John’s CEO
Tech investments, leadership changes and a future focus on third-party delivery partnerships among keys to Papa John strategy moving forward after strong third quarter.

Dorothy Creamer
11/3/2019
Easterbrook Out as McDonald’s CEO
McDonald’s Corp. announces leadership changes as Easterbrook is ousted from CEO position after an inappropriate relationship with employee.

Dorothy Creamer
10/31/2019
DoorDash Finalizes Purchase of Square’s Caviar
DoorDash, Inc. has completed its acquisition of Square’s Caviar – the payment company’s upscale food delivery service.

Dorothy Creamer
10/30/2019
Third-Party Delivery & the Impact on Accounting
As restaurants enable off-premise options with third-party systems, issues arise not only for overall operations and service, but for back-office as well.

Dorothy Creamer
10/30/2019
What’s the Big Data?: The Food + Labor = Profitability Equation
Optimizing labor and cutting down on food costs are two benefits of having an efficient and effective view of restaurant back-office.

Dorothy Creamer