Aspen Snowmass Implements Agilysys IG OnDemand for Contactless F&B Ordering & Payment Self-Service Across Resorts

Michal Christine Escobar
Senior Editor, Hotels

Agilysys, Inc., a global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, announced that Aspen Snowmass has expanded its existing relationship with Agilysys with the addition of its modern cloud-native SaaS food and beverage ordering and payment solution: IG OnDemand.

A current user of Agilysys’ InfoGenesis POS solution, Aspen Snowmass again looked to Agilysys to meet their enhanced health and safety procedures for guest self-service food & beverage ordering, including encouraging social distancing. IG OnDemand will allow guests to place food & beverage orders from anywhere using their own device – phone, tablet, laptop – and collect their order at any of the resorts’ pick-up counters, enjoying a contactless dining experience including payment. As a result, Aspen Snowmass can increase revenue opportunities while enhancing guest safety and service.

“When we looked for a way to extend our successful InfoGenesis POS solution with contactless guest self-service, Agilysys IG OnDemand was ready,” said Troy Howard, Managing Director of Technology at Aspen Skiing Company. “IG OnDemand will help us stay out front by offering healthy F&B services while encouraging social distancing to enhance the guest experience as well as optimize operations and increase F&B revenue.”

“We are excited about our expanding relationship with Aspen Snowmass,” said Agilysys Senior Vice President, Product Engineering and Customer Support, Sridhar Laveti. “IG OnDemand will enhance the food & beverage contactless self-service guest experience for guests and staff. We are proud to be their F&B technology partner, and we look forward to helping facilitate a more efficient and seamless guest experience with our rapid product innovation and world class customer service.”

IG OnDemand is a modern cloud-native SaaS contactless F&B ordering solution that offers an intuitive guest-facing order and pay experience. IG OnDemand allows guests to place and pay for orders using their own device - phone, tablet, laptop - making the ordering process easier and freeing up staff to spend more time with guests. And with its advanced features for order-modifications at any time, in-room dining orders, location-specific QR codes for order delivery, tipping configuration and more, the result is dramatically increased revenue opportunities and more chances to enhance guest service.

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