Artificial Intelligence / AI

From AI-driven communication to a customizable experience marketplace, and an industry-specific CRM, Enso Connect’s guest experience operating system supports Jetstream’s full-service guest-focused technology platform.

From facial recognition and virtual reality to social media, use the tools currently available to engage with, convert and retain customers.

Reliable agents are impossible to find amid the ongoing Great Resignation. Call volumes are wildly unpredictable. And Covid-19 has created all-new expectations and anxieties among travelers.

Some hotel brands  have begun pioneering programmatic personalization, but this is only the beginning.

Using a 4–5-digit code, Smoothie King fans in Chicago and Jacksonville can place and pay for their order with the nearest Smoothie King location via SMS text message and visit the store to pick up and enjoy their smoothie.

Investor Yum! Brands will be piloting the technology that uses computer vision technology to improve order accuracy and customer satisfaction. 

With recent advances in technology, hotel CTOs have an opportunity to transform customer service from a reactive cost center to a proactive revenue driver.