AMR Collection Deploys Quicktext AI and Big Data Solutions for Hospitality

Michal Christine Escobar
Senior Editor, Hotels

Quicktext, a hospitality specialist in AI and Big data, announces a new partnership with AMRCollection, now part of Hyatt Hotels Corporation.

Founded in Paris in 2017 by Daniel Doppler and Benjamin Devisme, Quicktext offers hotels innovative artificial intelligence, structured data, and big data solutions dedicated to the hospitality industry in 76 countries. In 2021, Quicktext provided more than $139 million of booking requests to its clients and was awarded as AI and big data company of the year for hospitality at the Premium Travel Awards in Shenzen China.

AMR™ Collection by World of Hyatt selected Quicktext for the seven resort brands that constitute their resorts collection portfolio: Secrets Resorts & Spas, Dreams Resorts & Spas, Zoëtry Wellness & Spa Resorts, Breathless Resorts & Spas, Sunscape Resorts & Spas, Alua Hotels & Resorts, and Vivid Hotels & Resorts.

By partnering with Quicktext, AMR™ Collection is able to launch a virtual assistant powered by artificial intelligence, allowing guests to book their stays directly and receive instant answers to their questions 24/7 in 30+ languages. Conversations that require human attention are fast-tracked to customer service staff. 

AMR™ Collection is pleased to provide guests with the opportunity to communicate in real-time, enhancing their stay and providing the highest level of service they have come to know and expect. Secrets Resorts & Spas are the first brands to roll out this new service.

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