Advertisement
05/26/2022

The Alan Hotel Brings Voice Innovation to Guest Rooms with the Volara-Powered Google Assistant Solution

The hotel is one of only four in the UK to offer Google Nest smart concierge in all its rooms.
Michal Christine Escobar
Senior Editor (Hotels)
Michal Christine  Escobar  profile picture
Image
Uniguest Volara hardware

The Alan Hotel in Manchester, UK, born of partnerships between artists, chefs, designers and forward-thinkers, has brought Uniguest’s Volara solution into its eclectic ecosystem with a Google Nest Hub in every guest room. 

The design-led and tech-forward hotel is one of only four in the UK to offer Google Nest smart concierge in all its rooms, making guest comfort and convenience more seamless than ever. Guests can enjoy this convenience amongst a host of others – including locally roasted coffee from Ancoats Coffee Co (an acclaimed coffee roaster situated in nearby Ancoats, a neighbourhood recently named as one of the top 20 coolest in the world), specially selected tea by Bohea Teas, magazines by Yuck! and Aesthetica, rainfall showers with 100% organic Haeckel’s natural skin care products and bathrobes and slippers on request.

Guests can access the information, local recommendations, and hotel services they need for a pleasurable and convenient stay just by speaking or tapping on the Google Nest Hub device on their bedside table. Volara’s content rich solution provides guests simple access to their favorite music and videos centered around their unique interests.

David O’Connor, Head of Sales, Marketing and Community at The Alan, commented, “The Alan is always striving to bring our guests ‘what’s next’ in hospitality.  There is no question that the Volara solution is at the forefront of a technology revolution in hospitality. As hotels like The Alan aim to differentiate the experience they offer to, more efficiently serve, and better understand their guests, Volara is the obvious choice.  From contract through implementation, the process was smooth, the experience seamless, and the technology simply awesome.”

David Berger, CEO of Volara and EVP of Voice at Uniguest, added, “Uniguest is proud and excited to bring Volara to The Alan’s unique brand, adding a new interactive medium in the guest room. Our teams worked closely together to extend the ethos that is The Alan to a voice, tap, and visual experience. That said, particularly as hotel staff have been so stretched over the past two years, I am most proud that we’ve been able to lighten the demands on those staff – reducing call volume and fully automating responses to most common guest questions.

“Today, the hotel team is able to focus its time on providing guests with an elite level of hospitality that only the best professional staff can provide, rather than answering questions about WiFi access, checkout time, and the many other mostly predictable questions that guests require be answered during their stay.”