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06/22/2022

Adyen, McDonald's Expand Mobile App Partnership to the U.S.

The two companies began working together in early 2020 in the U.K. and are now expanding to other markets globally.
Anna Wolfe
Senior Editor - Restaurants
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Adyen and McDonald's Corp. announced the expansion of their mobile app partnership to the U.S. The two companies began working together in early 2020 in the U.K. and are now expanding to other markets globally.

"As consumer demand evolves, Adyen has responded to our needs in a rapidly changing market," said Whitney McGinnis, U.S. CIO at McDonald's. "Adyen has handled mobile volumes during peak events, such as promotions and rush times. Additionally, they helped improve the success rate for customers registering their preferred payment types to their digital profile and reduced card declines during order placement by using Real-time Account Updater technology. We look forward to where we take the partnership next."

64% of restaurants surveyed say enabling new payment options are drivers impacting POS upgrades decisions in 2022, according to HT's 2022 POS Software Trends report

McDonald's has always focused on serving customers, and that includes offering their preferred payment methods with Adyen in several markets across the globe. For example, loyalty customers are able to pay with their saved payment method on the McDonald's mobile app at the front counter, kiosk, or drive-thru using a four-digit code which provides convenience and supports operational speed.

"We've been working with McDonald's for several years now and it's been incredible to see how much we've expanded together in that time," said Kamran Zaki, COO at Adyen. "McDonald's is at the forefront of innovation in the QSR space as well as increasing the standard for customer experiences and we are happy to play a part in that global transformation including the U.S."

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