Zingle Announces Four New Integrations to Help Hotels Further Personalize the Guest Experience
Business-to-customer messaging solution, Zingle, announced new integrations with several solutions commonly used in hospitality property operations, including Springer-Miller Systems, Maestro, Megasys, and Visual One. As hoteliers continue to look for ways to drive loyalty and personalize the end-to-end travel experience, the integrations allow teams to leverage the full power of Zingle’s AI-based guest engagement platform.
With these new integrations, Zingle gains access to key customer data that allows hotels to segment customers, personalize communications, and deliver an elevated service experience. Ingesting critical guest and reservation information also enables Zingle to trigger the creation of service tickets based off of guest messaging conversations, as well as pass conversational intelligence to business intelligence tools to correlate customer communication patterns with spend.
With Zingle, customer data can be consumed from virtually any system through pre-built API integrations, flat file imports (SFTP/email), and third-party connectors. Zingle also has pre-existing integrations with Amadeus HotSOS and Oracle’s Opera.
Last month, the company rolled out several new artificial intelligence and analytics features aimed at increasing loyalty and personalizing the end-to-end travel experience, including auto-categorization, rollup analytics, intent-triggered automation, and conversation analytics.