Zaxby's Hires Former Starbucks Executive

Anna Wolfe
Senior Editor, Restaurants
Zaxbys CSO Carl Mount
Industry vet Carl Mount is Zaxby's new chief supply chain officer.

Chicken chain Zaxby's welcomes Carl Mount as chief supply chain officer, effective January 17. With 25 years of experience, Mount comes to Zaxby's most recently from Starbucks, where he served as senior vice president for supply chain operations. Prior to Starbucks, Mount was head of supply chain for KFC Global. At Zaxby's, Mount will manage partnerships across the supply chain industry to maximize the investments of franchisees.

"Having served in roles both in supply chain and procurement for global brands, Carl will help us optimize solutions that better serve our franchisees, team members and guests for maximum resiliency to supply chain challenges now and in the future," said Bernard Acoca, Zaxby's CEO. "I am excited to partner with Carl again and begin the new year with a strong leadership team that can continue executing our ambitious goals for growing Zaxby's in the QSR space."

Zaxby's new hire comes as 92% of restaurants surveyed say food costs are a significant challenge, according to the National Restaurant Association's latest research. 

Mount represents the latest addition to Zaxby's executive leadership team, which has been completely revamped since Acoca's arrival in January 2022.


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Mount has spent his career in the food and beverage industry, providing exceptional contributions across general management, manufacturing, logistics, and procurement functions for multibillion dollar companies, including PepsiCo, Coca-Cola, Yum! Brands and Starbucks in Asia, Europe and the Americas. Mount was paramount in implementing processes and tools at Starbucks to generate real-time action, identifying and minimizing supply chain disruptions during the pandemic.

While at Yum! Brands, serving as the head of supply chain for KFC Global, he focused heavily on margin improvement for the company's three international brands, utilizing a playbook of collaborative tools between suppliers, franchisees and franchisor, ultimately improving margins by several hundred million dollars. Mount is well known in the industry for his ability to build teams and grow people capability. He and Acoca previously worked together at Starbucks.

"I am thrilled to be joining Zaxby's at this point in its growth journey," Mount said. "I met with motivated franchisees and strong experienced leaders which ignited my passion for this brand. Having an opportunity to work with Bernard again was the icing on the cake. Supply chains are volatile and delicate; I look forward to bringing my experience to this team."

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