Zappix, C-Zentrix to Provide Cloud-Based Customer Center Solution  

Zappix Inc., an emerging Visual IVR provider, has partnered with contact center and customer experience software company, C-Zentrix to reach new markets and enhance customer service automation and self-service capabilities for the Next-Gen Mobile On-Demand CX platform. 

The announcement highlights a global partnership focused on software innovation, integrated solutions, and synergetic business solutions. The partners share a focus on improving customer care and creating omnichannel solutions for corporations looking to increase agent efficiency and customer satisfaction.

Zappix Mobile On-Demand technology provides consumers with an ‘app-like experience’ without the need to download an app. The cloud-based solution provides workflow automation, omnichannel accessibility, rapid deployments, and seamless integration into IVRs & back-end systems.

The partnership will enhance the two companies — and benefits both Zappix and C-Zentrix customers and their consumers — by enhancing the omnichannel, self-service solutions.