Woodbine Entertainment Strengthens its Employee Experience

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Woodbine Entertainment Strengthens its Employee Experience

11/26/2019

With a mission to become a destination employer, Woodbine Entertainment has migrated from Kronos Workforce Central to Workforce Dimensions, the cloud-native, mobile-first, artificial intelligence-powered workforce management suite from Kronos Incorporated. The next-generation solution will help Woodbine modernize its information technology (IT) infrastructure, enhance its employee experience, and help attract and retain top talent. 

Workforce Dimensions will streamline operations for Woodbine across property services, security, and hospitality divisions – encompassing racing, dining, and entertainment. 

“We are hyper-focused on ensuring all employees have the support and tools they need to succeed, and one of the ways we’re doing that is by investing in innovative technology such as Workforce Dimensions,” said Tania Caza, senior vice president, people experience, Woodbine Entertainment. “It’s also imperative we provide guests with a superior customer experience – and happy, engaged employees are essential to that success. Workforce Dimensions is the best solution to help us reach those goals and gives us the competitive edge we need to remain a leader in our industry.”

A progressive employer, Woodbine is committed to delivering a flexible and empowering work environment for employees, including servers, guest experience associates, and security staff by providing:

o    Best-fit schedules for employees that help them achieve greater work-life balance while using advanced scheduling capabilities within Workforce Dimensions, powered by AIMEE. This will help managers generate impactful team schedules with the right employees assigned to the right positions at the right time. 

o    A mobile-first solution, which will empower employees to complete tasks important to them at any time, from any device. Access to self-service capabilities will allow employees to view schedules, check accrual balances, and request time off from their smartphone with just a few clicks.

         Next-generation automation capabilities within Workforce Dimensions – and real-time, pro-active access to information such as employee attendance and time worked – will unburden managers from repetitive administrative tasks, such as data entry, enabling them to focus on higher-value activities, developing employees, and engaging with guests.

         The ability to apply the right business rules and pay differentials to manage a complex workforce, including a mix of union and non-union employees.