Wearable Helps Cruise Line Offer Personalized Service

Guests sailing on Caribbean Princess can now use their OceanMedallion wearable device for a more personalized vacation experience.

OceanMedallion features technology that enhances guest-crew interactions, enables interactive entertainment, and delivers personalized service. The cruise line continues the rollout of OceanMedallions, which were first deployed in early September.  So far, the wearable has been used by all 3,100 guests on Caribbean Princess.  

Initial feedback has been overwhelmingly popular. "Having 100 percent of our guests using OceanMedallions on every sailing of Caribbean Princess is a significant milestone that we are celebrating on the path to fleet-wide implementation," said Jan Swartz, president of Princess Cruises. "It is very validating to have our guests tell us that OceanMedallion is turning an already extraordinary experience on Princess Cruises into an even more spectacular vacation, making sailing on Caribbean Princess the ultimate Caribbean cruise vacation."     

OceanMedallion activates an Experience Internet of Things (xIoT) platform using a guest-centric approach that helps maximize a cruise vacation in real-time based on guests' choices and preferences. The result delivers enhanced personalization on a large scale across every aspect of a cruise vacation.

MedallionClass vacations offer guests a variety of OceanMedallion-enabled features, including:

• Keyless Stateroom Access
• MedallionPay: an easy and cash-free solution
• OceanCasino: On smart devices and select portals, guests can wager real money on games.
• OceanCompass featuring OceanNav for point-to-point wayfinding throughout the ship and ShipMates to easily locate friends, family and kids.
• JourneyView: On portals throughout the ship, guests can access a real-time look at their itinerary, along with events and activities taking place during their cruise.
• OceanView: Guests can stream more than 100 hours of award-winning Ocean Original travel content – which airs nationally on weekends on ABC and NBC - to their smart device anywhere on the ship at no cost.
• PlayOcean: On portals located shipwide, guests are able to play family games, including trivia, word jumble, a matching game, and Ocean Treks Adventure – an interactive, shipwide digital scavenger hunt.

Caribbean Princess now also features MedallionNet Wi-Fi.