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10/18/2021

Waitr Expands Partnership with Olo

The agreement enables Waitr, Bite Squad and Delivery Dudes to receive delivery requests from restaurant orders generated through their own websites and apps.
Michal Christine Escobar
Senior Editor (Hotels)
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Waitr Holdings Inc., a provider of on-demand food ordering and delivery, announced it has broadened its partnership with Olo Inc., an on-demand commerce platform powering the restaurant industry’s digital transformation, by joining Olo’s Dispatch network.

The agreement enables Waitr, Bite Squad and Delivery Dudes to receive delivery requests from restaurant orders generated through their own websites and apps. The solution seamlessly manages each restaurant’s delivery options and selects service providers, including a restaurant’s own couriers, based on optimal price, timing, availability, and other criteria. As a result, Waitr will have increased accessibility to new restaurant brands, as well as the ability to reach guests.

The addition of Olo’s Dispatch network expands upon Waitr’s existing partnership with Olo Rails. Rails is Olo’s solution that makes it easy for restaurant brands to publish their menus, prices and location information on participating third-party marketplaces in order to drive incremental sales, simplify workflows and manage orders from multiple channels into one place. The solution also allows orders placed by consumers on the Waitr website or app to be injected directly into the order stream at the restaurant to improve order accuracy and operational efficiencies for restaurant operators. Restaurants can do away with the need for multiple digital ordering tablets in the kitchen to improve tracking and profit accountability.

“Teaming with Olo on Dispatch expands our access into new restaurants in multiple markets. It also provides the opportunity to show new customers a better delivery experience,” said Carl Grimstad, CEO and Chairman of Waitr.