wagamama to Offer POS-Integrated Smart Phone Ordering App

wagamama and MICROS have teamed with Apple to deliver an improved customer experience with its fully integrated, online carry-out service. wagamama will deploy a smart phone application (app) that is connected directly to its MICROS point of sale (POS) via MICROS's mycentral Dynamic Updates. The Pan-Asian restaurant chain is the first UK-based chain based to deploy a fully integrated phone app that in the future will facilitate ordering from all its locations, no matter in which country it is located.

Customers can now place and pay for an order that they collect at an agreed time. The ordering process is accelerated significantly by eliminating the interaction with a member of staff over the telephone and processing the order online via a truly original iPhone App.

"At wagamama, we have always embraced the newest technology, and we are proud to be first-to-market in the restaurant sector with our new iPhone App. Bringing the wagamama experience to the iPhone offers more flexible ordering than ever before, coupled with the speed and quality of service that our customers know and love," says wagamama CEO, Steve Hill.

The user-friendly system remembers the customer by creating a unique account portfolio which includes all previous orders, simplifying order-entry for repeat customers. wagamama sees speed of service as key to its core values and has always embraced the most current technology. Offering a fully integrated online ordering service improves overall guest experience and employee efficiency; additional benefits include order tracking and links with kitchen systems.

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