Vinpearl Hotels and Resorts Implements Facial Recognition Tech

On April 15, Vinpearl became the first resort, hotel and entertainment system in Vietnam to implement facial recognition technology based on artificial intelligence (AI). The technology is being used to help customers have new experiences such as opening the door automatically, checking in within 3 seconds or paying for services, all with a simple smile.

In the first phase, facial recognition was implemented at Vinpearl Nha Trangand and features check-in and check-out options at Vinpearl Land entertainment areas and restaurants. This technology identifies and authenticates customers' identities accurately and quickly through observation devices without other control procedures.

The technology at Vinpearl possesses 5 pre-eminent advantages:

• SPEED – it offers identification within one second,
• A large data processing system containing MILLIONS of faces,
• DYNAMIC security warnings in real time,
• PRECISION – it is almost 100 percent accurate, and
• CONFIDENTIAL customer information at the highest level.

With the combination of Vinpearl's 5-star services and the new technology, visitors will enjoy three experiences: check-in for the whole family at the same time, passing through automatic gates and using personal privileges with the highest privacy. The features of this technology help visitors minimize the wait time for procedures and the process of moving between Vinpearl's internal areas. In particular, when using privileged services in buffet restaurants and private games areas, visitors do not need to bring their room cards.

All 43 Vinpearls nationwide will apply the new technology in the future to help customers feel comfortable at check-in desks. 

This is also Vingroup's strategic orientation toward a multi-utility service ecosystem with high technology and AI application, contributing to bringing Vietnam to a worthy position in the world's technology and service map.