Vasa Park Resort Replaces Manual Reservation Process with Secure Automation

Michal Christine Escobar
Senior Editor, Hotels

Agilysys, Inc.,  a global provider of next-generation hospitality software solutions and services, announced that Vasa Park Resort in Bellevue, Washington has selected Agilysys’ rGuest® Stay Property Management System (PMS), rGuest Book reservations and rGuest Pay payment processing to help streamline daily operations, improve the guest journey and increase efficiency from booking to check-out.

Vasa Park Resort had historically managed reservations manually. Guests called the resort directly and could not book online, taking the staff away from servicing the guests on property. As a result, the Vasa Park team needed a way to improve automation, secure sensitive customer information and make their operations paperless. To solve these challenges, they looked to Agilysys’ Hospitality Suite of solutions.

Vasa Park Resort was founded in 1926 by a group of Swedish immigrant men who belonged to the Vasa Order of America with the hopes of promoting knowledge and understanding of the Swedish culture. Since then it has done just that and so much more. Rooted in this strong heritage, Vasa’s timeless atmosphere has made it a favorite destination for summer family fun, company events, and cultural traditions for over ninety years. Vasa Park Resort is an all-around destination for camping, swimming, company events, and more.

“When I was hired, the daily reservations were hand-written and placed into a spiral notebook,” said Elizabeth Norgren, Business Manager at Vasa Park Resort. “This is not a secure or efficient way of doing business, so I started investigating booking tools when I found Agilysys. The team was able to put something together that changed my work life.”

rGuest Stay is a web-based property management system powered by Microsoft Azure. Built on an open architecture, its extensive suite of API’s delivers rich integrations with applications from Agilysys, its partners and customers. rGuest Stay offers powerful guest-centric capabilities for both single and multi-property operations, allowing managers to view guest profiles, history and reservations, as well as room availability and operational reports seamlessly across their operations.

rGuest Book is a commission-free, easy-to-use reservation system that’s designed to move guests effortlessly through the booking process. Book a single room, or multiple rooms at once while

attractively presenting all the promotions and options properties have to offer. Real-time room availability allows a property to sell to the last room, while seamless integration with PMS enables better guest service and a superior guest journey.

rGuest Pay was one of the first PCI validated point to point encryption (P2PE) payment solutions for hospitality. It offers broad support for credit card processors and a wide variety of payment device options for every use-case, including countertop, pay at table, mobile tablet, and signature capture scenarios. The high availability platform is designed to easily add payment services or replace payment components and provides off-line support for business continuity.

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