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Valley View Casino & Hotel Selects Visual One Suite by Agilysys

Valley View Casino & Hotel in Valley Center, Calif. has selected Agilysys’ Visual One suite, including solutions for property management, comp accounting and sales and catering, to streamline operations at its new 108-room hotel, which opened in November. The property has used the InfoGenesis POS solution by Agilysys for several years.
"The Visual One system had all the functionality we needed for our new hotel and event center, and it interfaced with a number of other software programs we were already using," says Todd Jackson, vice president of information technology at Valley View Casino & Hotel. "The user comments have been very positive, too. Many of our employees are basic computer users, but they had no trouble at all learning the new system. We were also pleased with the expertise and professionalism of Agilysys staff during installation and are confident the Visual One system will enhance operations and guest service."
The Visual One suite is a comprehensive and fully integrated property management solution that offers a wide range of features and functionality, including front office operations, guest history, housekeeping, reservations management and more. Its user-friendly screens are laid out in a logical, easy-to-use format with quick-feature icons and drag-and-drop capabilities. The solution, which runs on a Microsoft® SQL Server database, has modules for accounting, club management, comp accounting, condo accounting, guest marketing and sales and catering.
Valley View Casino & Hotel is using the Visual One Sales & Catering module to manage banquet operations in its new event center. The property is also using the Visual One Comp Accounting module to code complimentary guest charges from the guest folio, including patron self-redemption and manager comps. Staff can code complimentary services at the point of reservation, at check-out or at any other time during the guest's stay and instantly validate the authorization for the comp. The module interfaces seamlessly with the property's casino patron management system.
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