US Payments Forum Releases Mobile and Digital Wallet Deployment Considerations Report

Innovations in mobile and digital wallets over recent years have resulted in a proliferation of wallet models and solutions, all intended to improve consumer convenience, leverage data, lessen friction, or lower the cost of payments. Merchants and issuers looking to understand the key factors and considerations for developing a mobile or digital wallet strategy can find guidance in a new U.S. Payments Forum resource released today.

The white paper, “Mobile and Digital Wallets: U.S. Landscape and Strategic Considerations for Merchants and Financial Institutions,” can be downloaded at http://www.uspaymentsforum.org/mobile-and-digital-wallets-u-s-landscape-and-strategic-considerations-for-merchants-and-financial-institutions/.

“For merchants and issuers, there are certain factors to consider when deciding if mobile and digital wallets fit into their business strategy, such as how it will impact the customer experience and what the value will be to their business,” said Randy Vanderhoof, director of the U.S. Payments Forum. “This paper analyzes market trends and innovations in mobile and digital wallets, allowing for merchants and issuers to make informed decisions that will help to drive adoption of new payment technologies that ultimately improve the overall customer experience.”

Created by the U.S. Payments Forum Mobile and Contactless Payments Working Committee, the white paper provides:

• An overview of different wallet models, technologies and security approaches

• Lessons learned from wallet launches and experiments

• Key considerations for merchants and issuers in developing a mobile wallet strategy, including factors such as fit with an overall business strategy, desired customer experience, costs compared with expected benefits, partnerships and technology

• A discussion of several standards bodies and their work relating to mobile payment solutions 

This white paper is part of the U.S. Payments Forum’s ongoing effort to explore opportunities and challenges associated with mobile and contactless payments in the U.S. market, and to provide guidance for stakeholders regarding the rapidly changing mobile and digital wallet landscape.

The Mobile and Contactless Payments Working Committee explores implementation opportunities and challenges, identifies possible approaches, and develops best practices for mobile and contactless payments solutions. Additional information can be found at http://www.uspaymentsforum.org/working-committees-sigs/mobile-and-contactless-payments-working-committee/.