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Upselling Solution Helps Hotels Grow RevPAR By 7.2% in First Month

TSA Solutions, a global provider of measurable and sustainable revenue performance enhancing solutions for the hotel industry, welcomes Hotel Missoni Kuwait to its growing client portfolio in the Middle East. With the addition of this luxury property, as well as four other prestigious hotels in the region in recent months, there are now more than 80 properties in the Middle East benefitting from TSA's front-desk upselling solutions, which are based on a unique combination of skills training, technology and ongoing performance management tools. Each of the new TSA hotel partners in the Middle East properties have reported significant ROI in the weeks following implementation, while enjoying measurable improvements to guest satisfaction scores.
The front desk team at the 169-room Hotel Missoni in Kuwait City was able to upsell on one of every ten transactions in its first month after implementing TSA Solutions methodology, accounting for an additional 7.2% of RevPAR. In November alone, upselling added more than $25,000 to total revenue numbers as a result of the TSA Solutions implementation, according to General Manager Alfio Bernardini.
TSA Solutions hotel partners typically experience incremental revenue of two to three times higher, in addition to measurable improvements to guest satisfaction scores, after implementation of the Front Desk Upselling solution. Generating more than $150 million in incremental rooms revenue year-to-date for TSA Solutions' hotel partners, the TSA solution includes a strong performance measurement platform that clearly illustrates the cost of the TSA Solutions technology as a percentage of revenue produced, which simplifies total ROI. Using these measurement tools, TSA Solutions hotel clients are able to conclusively demonstrate the internal business cases for upselling.
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