Uniguest Strikes Deal to Acquire Voice Assistant Tech Volara

Anna Wolfe
Senior Editor, Restaurants

Uniguest, a provider of digital engagement technology to multiple end markets, acquired Volara, a provider of voice-based engagement software.

Already managing more than 20,000 voice assistant solutions at over 400 locations, Volara now launches Uniguest’s voice technology division positioning the company to bring voice-based contactless engagement technology solutions to hospitality, senior living communities, stadiums,
banks, and other industries.

Terms of the deal were not disclosed. 

Volara’s highly secure and deeply integrated platform is used by property managers to enable customers to request items and services such as extra towels, turndown services, or in-room dining, enjoy entertainment, hear recommendations for nearby attractions, and access many other unique on brand voice-based experiences.

Often utilized via the Google Assistant and Amazon Alexa, Volara’s solutions are hardware and platform agnostic making it a popular choice for third-party integrators. Volara’s software and infrastructure ensure the protection of guest privacy and the security of its clients’ data.

Additionally, Volara is an authorized solution provider for Google Assistant’s Interpreter mode, enabling 29-language translation across commercial locations including airports, stadiums, retail outlets, banks, and hotels.

This announcement is the latest in a series of acquisitions made by Uniguest. The company acquired JANUS Displays, a hospitality-focused digital signage company in February of this year, Sagely, a senior living software technology provider in May, and UCView, an IPTV and digital signage provider in September.

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