UniFocus Upgrades Employee Engagement Surveys to Deliver Instant and Frequent Insights into Hotel Performance

Michal Christine Escobar
Senior Editor, Hotels

UniFocus, a provider of workforce management systems, has launched upgrades to employee pulse survey capabilities, providing hoteliers with an invaluable opportunity to connect to and interpret employee engagement. Sidestepping time-consuming processes associated with annual employee surveys, the new staff engagement abilities now made available through UniFocus ensure that hoteliers can continually and accurately gauge their operating environment to improve productivity, performance, and guest satisfaction, minimize turnover rates and absenteeism, resulting in increased profitability.

While annual employee surveys are great for capturing staff sentiment at a fixed point in time, UniFocus’s newest staff pulse survey capabilities offer real-time and detailed insight into how staff members believe operations should evolve to create a more positive, effective and successful work environment. With the issues brought on with the labor shortage, immediate feedback from employees is a critical part of retention. In an industry with high turnover rates and changing standards, the employee pulse should be an ongoing measure rather than a one-time check.

Benchmarking performance based on historical survey data empowers property management with abilities to readily track progress and implement appropriate response strategies within days instead of months. Managers receive employee feedback by distributing surveys through their method(s) of choice – by email, SMS text, survey codes – and by offering surveys in their language of choice, all while ensuring employee anonymity.

UniFocus developed all facets of the surveys – question design, engagement measures, templates, and more – with years of employee survey expertise, both in-house and through collaboration with survey experts. Operators don’t need to come up with questions or learn survey theory, they can simply ask their employees how they’re doing. UniFocus handles the rest. Users get all the benefits of self-administration (customization, frequency, urgency) without the extra administrative work.

“The labor shortage is only going to get worse for operators who aren’t focused on employee engagement and retention. We know how impactful employee engagement is on every measure of success, from guest satisfaction to profitability, so we want our tools to meet the immediacy and diversity of the current environment’s needs” said UniFocus CEO, Mark Heymann. “Until now, hospitality professionals have lacked the tools to consistently understand what is most important to frontline employees. And even then, those insights took months to turn to action. Spot checks are also an important way to see how departments or locations are impacted by changes in personnel. We are excited to equip operators with easy-to-use tools to get ongoing and consistent feedback in a timely fashion so they can actually make a difference that they can measure today.”    

UniFocus employee pulse surveys are a few user clicks from start to implementation, tailored to the relevant to specific department operations or business goals. Hoteliers can also customize survey result dates for even greater flexibility in benchmarking the effectiveness of improvement processes, further demonstrating the UniFocus commitment of providing hotels with individualized business intelligence that aligns precisely with operational needs and helps managers make better decisions.  

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