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01/12/2021

Uncle Julio’s Enhances Curbside Pickup Experience

Anna Wolfe
Senior Editor - Restaurants
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 Uncle Julio’s Mexican From Scratch restaurants are using Medallia Experience Cloud and Medallia Zingle to seamlessly communicate with restaurant guests about their takeout, delivery and curbside orders and to understand their experience in real-time.

“As alternative dining options become more popular with our customer base, it is incredibly important that we deliver the same remarkable experiences off premise as we have on premise,” said Dan Wheeler, chief marketing officer of Uncle Julio’s Restaurant Group. “Medallia Zingle makes it easy for our customers to use our curbside offering and communicate in a contact-free environment, and allows us to resolve any issues that may arise as swiftly as possible.”

Uncle Julio’s, with locations across 11 states, is leveraging Medallia Zingle’s intelligent text messaging solution and Medallia Experience Cloud to streamline contactless communication with its customers and stay connected to scale the entire service experience.