Taco John’s has deployed a new, unified commerce platform.
Striving to deliver consistent, data-driven experiences across multiple channels, Taco John’s is leveraging Qu’s fully integrated product suite – from POS and kitchen display (KDS), to kiosk, drive-thru, and curbside systems.
In addition, Taco John’s selected DecisionLogic for back-office and inventory management. The fully integrated front- and back of house systems help better manage operations and performance so the brand can continue growing and serving guests effectively – while getting insights on sales and labor to further boost margins.
Taco John’s saw significant pivots to off-premises and drive-thru during the pandemic, emphasizing the need for a modern, agile, cloud-based system focused on QSR enterprises. Qu’s decoupled front and back end allow franchisees and corporate teams to easily make changes to menus and pricing – bolstered by strong stability, in-store cloud redundancy, and Qu’s ‘last-man-standing’ model.
“Qu’s triple redundant enterprise cloud model has alleviated the fear of our system going down,” said Taco John’s CEO Jim Creel. “Our franchisees love the new system because of its speed of training and improved stability, whether using the drive-thru, kiosk or counter. With Qu’s ‘Flex’ POS and their standalone kiosks, our local teams can pivot to self-service ordering when they see fit, maximizing efficiencies based on demand and staffing levels."
Tapping into Qu’s unique single-menu management and enterprise portal, Taco John’s corporate teams enjoy the ability to dynamically administer LTOs and make multi-channel changes in one place, saving enormous time and resources. Qu’s omni-channel KDS provides a 360-degree view of all order channels, on-prem and off-prem, in real time, empowering the staff to communicate with guests about their order at the push of a button – further aligning the order-taking and production process.
Director of Restaurant Technology, Steve Smyth, added “Our operators and franchisees get real-time data from Qu’s mobile “Notify” app, delivering insights needed to optimize in-store operations and better handle peaks and valleys over the course of the day.”
Taco John’s operates and franchises nearly 400 restaurants in 22 states.