Sycuan Casino Resort's $260M Expansion Includes New Guest Engagement Platform

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Sycuan Casino Resort's $260M Expansion Includes New Guest Engagement Platform

03/28/2019
Sicuan Casino is using Intelity's guest engagement and staff management platform,

INTELITY announced its complete hospitality platform is now incorporated into the $260 million expansion of San Diego’s Sycuan Casino Resort.

“We are thrilled to be partnering with INTELITY to enhance the guest experience at Sycuan,” said John Dinius, General Manager at Sycuan Casino Resort. “INTELITY’s technology easily integrates with our other tech partners and offers the broadest range of features on the market that will appeal to our longtime guests as well as the more tech-savvy generation of customers we also anticipate.”

Through the INTELITY platform, guests at the new hotel will have access to the Sycuan mobile app, which provides mobile check-in/out, mobile key, and the ability to request amenities, book reservations, view current promotions, message with staff, schedule wake-up calls, control the in-room smart TV, access their own entertainment apps such as Netflix, Pandora, and more. These amenities and services will also be available on customized in-room tablets located in each guest room.

The luxury casino resort, located east of Downtown San Diego, is in the final stages of the significant expansion, which includes the addition of a 12-story luxury hotel tower, a variety of new restaurants from fast-casual to fine dining, meetings and event space, a full-service spa, state-of-the-art fitness center and a pool and gardens area with a lazy river and swim-up bar. Additionally, Sycuan will have 60,000 square feet of gaming space for a total of 2,800 slots machines and 54 table games.

Staff will use INTELITY’s back-office platform, INTELITY Staff, to fulfill guest requests, process work orders, and monitor all staff and guest activity. In addition to improving efficiency in on-property operations, the INTELITY platform also provides rich data analytics that can be utilized to create relevant and targeted offers and promotions for guests.