SP Square Systems Launches Guest Management System With Texting Feature

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SP Square Systems Launches Guest Management System With Texting Feature

09/20/2018
The Embassy Suites by Hilton Atlanta Kennesaw Town Center is managed by Commonwealth Hotels, a firm that uses SP Square Systems throughout its diverse portfolio of 40 select and full service hotels.

SP Square Systems announced the launch of a complete guest management system (GMS) that includes asset optimization and introduces a unique guest engagement texting system called “Jeanie”.  The cloud-based SP Square delivers an asset optimization system that is efficient and easy to use for all major hotel brands. 

Industry veterans Paul Dickson and Jay Visnjic developed SP Square Systems.  Together the partners hold over 60 years of hospitality experience including Paul’s 12 years with service optimization. In 2006, Paul created Hotel ServicePro (HSP) that served as the hospitality industry’s standard guest management system for many years. 

“SP Square Systems uses cellphones, knowing that almost everyone carries one," Dickson said. "Guests can text the hotel; hotel staff members text each other; staff interacts with management.”

“Having one system that automates guest requests, work orders, equipment maintenance, preventive maintenance, inspections and asset management, plus a guest texting feature, all for one low price, is a game changer!” said Mark Stuerenberg, Director of Engineering, Commonwealth Hotels. “SP Square is the most complete guest management system out there and it’s the easiest to use and implement.”

SP Square Systems empowers guests and the hotel staff to use a cellphone as a tool for sending messages and reporting or responding to problems.  “Jeanie,” the personal assistant via text, reaches out to welcome each guest and provides a way for guests to register requests or room needs.  No download or app is needed.  The hotel can optimize guest requests, schedule immediate work orders, set up preventive maintenance to reduce guest incidents and meet brand standards.

“SP Square is the best service ticket program on the market by far,” said Steve Campanelli, Chief Engineer, First Bristol Corporation, Hampton Inn and Suites Downtown Providence, RI.  “Jay Visnjic and Paul Dickson have shown phenomenal attention to detail, listening to us as clients and tailoring the system to our needs in the hotel.”

Because of cloud based reporting, SP Square Systems is efficient and meaningful to both local and corporate users.  The ease of use and the high efficiency of SP Square promotes higher daily utilization of the system by end users.  It improves communications with guests and within hotel teams.  In return, guest satisfaction and asset value increase. 

System setup is simple, and operation is intuitive.  Guest requests are separated from work orders and preventive maintenance.  Multiple tasks are presented on look-alike screens for ease of use. The system facilitates tracking trends, a feature that is important and meaningful to both local and corporate users.

SP Square Systems is used in hotel, restaurant, condominium and office building settings.  The firm provides free training, free data transfer, unlimited users and complete hotel setup.