Social Networking

One way to build loyalty: Don't ask customers to switch channels such as from Facebook to e-mail to resolve their customer service issue.

HT analyzes data representative of 18,845 locations and compares restaurant innovators to laggards while highlighting how segments are addressing technology strategies and issues differently.  Sponsored.
 

St Giles used virtual reality technology to connect viewers with the immersive experience of staying at a St Giles property.

Research determines 90% likelihood that those who visit a restaurant for the fourth time will continue to visit on a regular basis.

Enabling CIOs to become more effective leaders requires that executives are invested in the overall goals of the company. This sentiment is echoed in Hospitality Technology’s annual Industry Outlook, where the editorial advisory board weighs in on objectives and predictions for the year ahead. HT's editor, Dorothy Creamer, highlights a few skills advisory board members identified as important for technology leaders.
 

In 2016, 51% of hotel websites were viewed on tablets and smartphones.

IBC drives consumer demand by connecting more channel managers and more property management systems with more distribution channels.

With so many online outlets for consumer feedback, restaurants can get lost in the noise.