Self-Service

This year's study demonstrates renewed optimism around technology budgets, enthusiasm for research and development, increased concern over persistent labor challenges, and significant investments in the technology that guests demand.

Consumers have come to expect, and demand, technologies that create streamlined, contactless experiences.

QR codes help hotels and restaurants deliver on self-service and marketing goals.

Companies are beginning to recognize the opportunities that lie with developing “phygital” solutions for hospitality businesses that drive revenue, streamline operations and improve the customer experience.

Fat Lip Pizza’s new 20-tap self-serve draft system is powered by iPourIt’s latest GEN 4 technology.

Denny's deploys ServiceNow-centric voice solution to deliver IT and HR employee services through self-service, intelligent customer journeys and AI-powered analytics.

Larry Fiel from Signature Systems PDQ joins HT editor-in-chief Robert Firpo-Cappiello for a wide-ranging look at what restaurants can learn from the pizza business, including the power of interactive self-service kiosks to meet guest expectations and increase order size.

With restaurant unemployment rates at an all-time low, self-pour beverage walls have been an effective solution.